Shipping & Return

Where does satineboutique.com ship?
We ship to all 50 states, and abroad. Please contact us via email for details.

How much is shipping?
Shipping is calculated at the time of checkout based on actual UPS rates, and varies based on the package weight and the distance the package will travel. Typically ground packages cost between 7.00 USD - 10.00 USD for single item orders, and between 10.00 USD - 15.00 USD for multi-item orders. We offer the following UPS services: Ground, 2-Day, Next Day Air Saver, and Next Day Air.

What is your return policy?
We are happy to accept returns for any reason up to 14 days after the receipt of your order. You have up to 7 days to complete the online returns form within the returns procedure and then a further 7 days to send the goods back to our boutique. This means that the package must reach the originating boutique within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned to our boutique or warehouse, unless sent via special delivery. Please read the information below:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

farfetch.com and its partner sites will not accept returns for any non-faulty items that have been worn and tags removed

Upon receipt of an order, if any item has been received with no tags, the customer should notify us by contacting the Support Center on the same day if they wish to make a return

For lingerie and hosiery returns – for hygiene reasons please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition. We cannot accept returns on hosiery once packs have been opened

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Please note that items should be returned in its original packaging and shoes must be returned with the original shoe boxes In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). This returns policy does not affect your statutory rights.

How to return or exchange an item:
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) upon receipt, or exchange the item for a different size or colour if preferred. To make a return, please follow the instructions below:

Click on the link below to ‘Create a return now’ and complete the electronic form with the details of the return.

You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us.

For your own protection, we recommend that you send the parcel using a delivery service that will insure your goods such as UPS.

Print the returns form and place it within the box with the items to be return. The return must be posted back to the boutique or warehouse stated on the printed returns form and NOT the farfetch.com head office.

Please ensure that the parcel containing the returned items is clearly marked with the boutique or warehouse’s address and securely sealed.

If you have received the wrong item or if the item is faulty, you may return it to us following the standard procedure for all returns. You will be asked during the process the reason for your return. If the farfetch.com (and its boutique partners), upon receiving and verifying the goods, accept that the item was faulty or it was the wrong item, then we will refund you the full value of the item and the original cost of shipping it to you.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our boutiques or Warehouse, unless sent via special delivery.

How to cancel an order:
If you wish to cancel your order, please follow the instructions below. If your order has already been processed, you will need to return the item following the instructions in the ‘How to return or exchange an item’ section.

Click on the link below to ‘Cancel an order’. Complete the electronic form with the details of the return. You will be notified by email that your order has been canceled and a full refund will be made.